Thursday, July 12, 2007
making the grade
yesterday was one of those super important days in the life of a hampton inn general manager. it was QA day (quality assurance day). that's right... a whole day of an auditor poring over paperwork, checking sheet threadcounts, sniffing approved air freshener, counting donuts, etc. for my brand, this happens twice a year, and they are unannounced. all g.ms. start getting a little frazzled in the weeks when we know we are "due."
the inspections are absolutely important to the integrity of the brand. sort of a necessary evil. this time around, i was really wigging out. i feel like, with everything else that's going on this summer, my coping mechanisms are mis-firing. throughout the day, i developed an uncontrolable case of bouncing knee (you know, the one where you can. not. sit. still.) and the sense of hyperventalating was almost overpowering!! i even joked that i was going to have to pull out a paper bag and start deep breathing exercises. (at least i was still able to joke!)
and in the end, i am totally relieved and proud to announce that we scored an OUTSTANDING! our seventh outstanding in a row!! i am so grateful to my entire team, who just continue to shine (no pun intended!)
i am also happy to report that i am currently enjoying breathing again.